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Come join the crew - we send fun emails about cool things (you’ll see) and we’ll give you a very funky 20% discount on your next order. Sign up now and tell your mates!

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Shipping & Order Processing

Thank you for joining the Cosmo Crew and purchasing our beloved goods. Find some handy information below regarding payment and shipping.

Customer Service

Monday – Friday: 9am - 5pm AEST
General & Order enquires: hello@cosmocrewkids.com
Returns & Exchanges: admin@cosmocrewkids.com
Skype Number: +61 3 9005 5775

Payment methods

Credit cards: Visa, MasterCard, American Express - Coming Soon!
PayPal

Cosmo Crew does not accept cheques, cash, money orders, or orders taken over the phone. Only one method of payment can be accepted per order, with the exception of credit notes.

Shipping your goods

  • We offer free worldwide shipping for orders over AUD $100
  • Standard postage within Australia is a flat fee of AUD $10 and takes 5-7 days
  • Express post Australia and New Zealand is a flat fee of $15 and takes 3-4 days
  • International shipping under AUD $100 is a flat fee of $15 via DHL and takes 5-7 days
  • Express International deliveries are a flat fee of AUD $30 and takes 3-4 days

*All shipping times and rates depend on third party postage and courier services and may vary from time to time

Processing your order

Orders placed Monday through Friday (excluding AUS public holidays) will be processed the following business day and, pending credit card verification, will be shipped within three business days.

Orders placed on non-business days will be processed the following business day and will be shipped, pending credit card verification, within three business daysfrom the day of processing.

Importation costs

All applicable duties, tariffs, and customs fees are the responsibility of the customer. Please be aware each country has different laws regarding importation of certain products. We advise contacting local Customs office for current charges in your country to understand the value threshold in your country and import taxes from goods coming from Australia.