Returns & Exchanges Policy
We hope you love your Cosmo Crew goodies!
Unfortunately we are unable to process refunds for a change of mind. If the item is faulty or the size is not quite right, we’ll happily process an exchange for another size or item (subject to availability) provided you meet the following conditions:
- Your item/s are returned within 10 working days of receiving your order
- Item/s are returned in original condition (unworn and unwashed, in new condition with all tags attached)
- Swimwear items still have attached hygiene protector strip
- Accompanied with proof of purchase
- Return authorisation has been approved via email
- Your return is accompanied with a return form which can be filled out below
- We do not accept refunds on sale items unless faulty, sale merchandise may not be exchanged
Please email email@example.com prior to sending your item/s back for a Returns Authorisation. Any shipping charges for size exchanges are at your own expense. We will cover shipping for returning faulty items.
Cosmo Crew reserves the right to deny a return if the merchandise does not meet the conditions above.
HOW TO RETURN OR EXCHANGE
1. Send us an email regarding your purchase at firstname.lastname@example.org authorise your return.
2. Complete the return form at the bottom of this page
3. Send the return form, your original order and your proof of purchase back to us.
COSMO CREW RETURNS
6 Bland Street
Kiama NSW 2533
Please ensure you use a protective bag and a registered/traceable form of postage. Cosmo Crew will not be responsible for goods that are damaged or lost on return. Unfortunately, we are unable to hold items for online exchanges.
Once we receive your returned item/s we will either:
- Process a refund back to your original method of payment
- Place an exchange order for the item/s you are after (subject to availability)
You can exchange for an item of the same or greater value. We will send a link to process the difference. We aim to process all returns within 5 working days of receipt however, during busy periods it may take up to 7 working days.
- Refunds to credit/debit cards can take 3-5 business days to appear on your bank statement, dependent on your banks practices.
- PayPal refunds will be deposited back to the original PayPal account, minus the processing fees, and an email notification will be sent as confirmation.
- If you have paid via AfterPay, we will cancel any future installments owing and AfterPay will then refund any installments already paid, minus the processing fees. This can take 3-5 working days to be processed.